Knight Shift

Strategic insights on technology leadership, engineering culture, and building great teams

High Performers Need Different Feedback, Not Less

Managers stop paying close attention to the people who look like they don't need it. The ones who keep paying attention often only ever name the gaps. Either way a high performer ends up with no idea what good looks like, or whether they are hitting it.

AI Made You Faster. Why Isn't Your Team Faster?

Individual AI productivity gains are real. But they're not compounding at team or org level — and the popular fixes (AI in the docs, AI in the calls) miss the point entirely. You can solve information. You can't solve alignment with a transcript.

Direct the System, Not the Agent

Two respected outlets, the same month, gave leaders opposite advice on AI agents: treat them like employees, or never. Both answered the wrong question. What transfers isn't deciding what an agent is — it's directing the system it sits in.